Where do you ship from?
All orders are packed and shipped from Vancouver, British Columbia.
US Orders
Good News for Our American Customers!
We now have a dedicated U.S. website offering duty-free shipping within the United States.
Shop your favourite niche fragrances with faster delivery, no duties, and a seamless U.S. checkout experience.
Visit our American store: www.scentrique.us
Where do you ship to?
We ship across Canada. For U.S. orders please visit our US website at www.scentrique.us
What are your shipping rates?
Shipping of Samples
Samples ship via Canada Post Letter Mail (no tracking provided).
Sample Shipping Rates:
- Orders under $30 CAD: $3 CAD
- Orders over $30 CAD: FREE
Paid tracked shipping options are also available. Please check the rates at checkout.
Shipping for Orders Under $150 CAD
Shipped via Canada Post Expedited Parcel or UPS Standard (with tracking).
- British Columbia: $11.90 CAD
- Rest of Canada: $14.90 CAD
Shipping for Orders $150 CAD and Over
Free shipping via Canada Post Expedited Parcel or UPS Standard.
What are your hours?
MON - SAT: 11AM - 7PM
SUN: 12PM - 5PM
What is your return policy?
For any unopened and undamaged product, simply return it in its original packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Please be advised that we do not accept allergies as a valid reason for returning opened products.
Please note the following refund policies: (i) products can be returned only if they haven’t been opened, due to possible product tampering conditions that may occur; (ii) we cannot accept returns or exchanges of any fragrance samples, travel sprays and products without plastic wrap or seal, due to possible product tampering conditions that may occur; (iii) the shipping costs for returning item(s) shall be paid by the customer; and (iiii) a standard processing fee of $15 CAD will be applied to all mail-in returns.