Where do you ship from?
All orders are packed and shipped from Vancouver, British Columbia.
Where do you ship to?
We ship across Canada and the U.S.
What are your shipping rates?
Shipping of samples
Samples ship with standard shipping: Canada Post/USPS letter mail, no tracking available.
Shipping rates: under $25 CAD
Canada: $2 CAD
USA: $14.90 CAD
Over $25 CAD Canada Only: FREE
Paid tracked options are available, please check your rate at the checkout.
Shipping of Orders Under $100 CAD
Canada Post Expedited Parcel or UPS Standard with tracking
British Columbia: $11.90 CAD
Rest of Canada: $14.90 CAD
USA:
$14.90 CAD (Standard): Canada Post Expedited Parcel or UPS Standard with tracking
Shipping of Orders $150 CAD and Over (CANADA & US)
Free shipping: Canada Post Expedited Parcel /USPS/UPS Standard
What are your hours?
MON - SAT: 11AM - 7PM
SUN: 12PM - 5PM
What is your return policy?
For any unopened and undamaged product, simply return it in its original packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Please be advised that we do not accept allergies as a valid reason for returning opened products.
Please note the following refund policies: (i) products can be returned only if they haven’t been opened, due to possible product tampering conditions that may occur; (ii) we cannot accept returns or exchanges of any fragrance samples, travel sprays and products without plastic wrap or seal, due to possible product tampering conditions that may occur; (iii) the shipping costs for returning item(s) shall be paid by the customer; and (iiii) a standard processing fee of $15 CAD will be applied to all mail-in returns.