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©2019 by Scentrique, Vancouver, BC. All rights reserved.

Privacy Policy

 

The www.scentrique.com website, and all subdomains thereof (the “Website”), is owned and operated by Scentrique Enterprises (“we,” “our,” or “us”). This Privacy Policy informs you of our policies regarding the collection, use and disclosure of personal data. If you have objections to the Privacy Policy, you should immediately discontinue use of the Website.

 

What personal information do we collect?

 

We collect and store any information that you enter on our Website (for example, when making a purchase). The information stored is: your name, billing address, shipping address, payment information (including credit card numbers or paypal email address), email address and phone number.

 

We also collect information about your device, such as: IP address and time zone. We also may use software tools to measure and collect session information (to see how you interact with our Website). The information stored can include: individual web pages or products that are viewed and information on how you interact with the site - such as navigation.

 

Cookies

We may use standard technology called "cookies" on our Website. Cookies are small data files that are downloaded onto your computer when you visit a website. You can disable cookies by turning them off in your browser; however, some areas of the Website may not function properly if you do so. If you do not instruct your browser to refuse all cookies or to indicate when a cookie is being sent, your consent to our use of your personal information may be implied.

 

Why do we collect your information?

 

Well, here at Scentrique we want to make the experience as personal as possible. So one of the reasons we collect this information is to communicate with you about your order, keeping you up to date with the order process!

 

We collect this information in order to:

 

  • verify identity;

  • process transactions;

  • identify your preferences and personalize your experience;

  • open and manage an account;

  • communicate with you;

  • ensure you receive a high standard of service;

  • meet regulatory requirements; or

  • any other legal reasons as applied to your use of the Website. 

 

How do we store this information?

 

Scentrique is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Third Party Apps

 

We may use Google Analytics to help us understand how our customers use our Website – you can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en

 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

 

We may also use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

 

You can opt out of targeted advertising by visiting the following links:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

 

How do we communicate with our customers?

 

We may contact you about your account, any orders placed, shipping or ask for your opinion through surveys. We may also notify you about any deals/offers that we have – if you are subscribed to our newsletter. For these purposes we may contact you via email or phone.

 

Sharing your personal information

 

We take the security of your personal information very seriously. We only share your personal information with our website provider – Wix – and marketing tools such as Google Analytics and Facebook Ads. We track cookies in order to make your experience as personalised as possible.

 

Security of your personal information

 

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed.

 

In the unlikely event that our system is breached, and your personal information has been compromised, we will notify such local authorities as may be required within seventy-two (72) hours of the breach, and will also use our best efforts to notify you, using the most current contact information that we have on file. We are not responsible for any failure to notify you based on incorrect or outdated contact information.

 

Links to other sites

 

Our Website may contain links to other sites that are not operated by us. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 

Children’s privacy

 

If you are a parent or guardian and you are aware that your minor child has provided us with personal information, please contact us. If we become aware that we have collected personal information from minors without verification of parental consent, we take steps to remove that information from our servers.

 

Retention, changes, and deletion of personal information

 

We will retain your information only for as long as is necessary for the purposes set out in this policy, or as needed to provide our services to you. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy.

 

If you would like to correct inaccuracies in your personal information that has been collected by us, please contact us and we will make every effort to honor your request in a timely manner. Please note, to protect your privacy, we will need to verify your identify before changing, deleting, or otherwise modifying your personal information.

 

At any time, you may request that we remove your personal information from our records and we will delete your personal information within seven (7) days of such request.

 

Access to personal information

 

To submit a question to me about the collection or use of your Personal Information, please email us at contactus@scentrique.com and insert “Privacy Information Question” in the subject header.  If requested, we will provide you with a copy of your personal information in electronic form, which may include:

 

  • what personal information we are storing;

  • where it is being stored; and

  • for what purpose we are storing it.

 

How can you withdraw your consent?

 

You don’t want us to contact you anymore? You want us to delete any personal information?

No problem - just email us at contactus@scentrique.com and we will sort that immediately!

 

Privacy Policy Updates

 

Please note, we reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

 Questions?

 

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at contactus@scentrique.com

 

Last updated on February 1, 2019.